Unravelled Games Ltd Terms of Use
Our Terms of Use were last updated on 1st May 2024
Please read these terms and conditions carefully before playing our games.

Definitions
The following are definitions to words that will commonly appear in the Terms of Use:
- "The Company" - Unravelled Games Ltd (referred to as either "the Company", "we", "us" or "our" in this agreement) refers to the company behind the development and release of this app.
- "The App" - refers to all content contained within our apps such as text, images, design, assets, gameplay features, save files etc.
- "The Device" - means any device that you download and run our app on.
- "Feedback" - means any information you provide about our app in any form that aims to request changes or comment on the current state of the app.
- "Terms of Use" - (also referred to as "Terms") mean these Terms of Use that form the entire agreement between you, the user and us, the Company regarding the use of our app.
- "Third Party" - refers to any services that act separately from us that may be encountered through the use of the App and its associated social media pages.
- "Adverts" - refers to monetisation advertisements provided by Third Party services, that are optionally displayed to you when you interact with certain features within the App.
- "You" - means the individual downloading and using our app.

Acknowledgment
These are the Terms of Use governing the download and use of the App and it establishes the agreement that operates between you and the Company. These Terms of Use cover the rights and obligations of all users when using the App. In order to use the app you must accept and comply to the Terms of Use which you are bound by. If you disagree with anything in these Terms of Use then you are not permitted to use this app. This app is designed for users aged 13 years and over. If you are under the age of 13 you are not permitted to use this app. Any parent or guardian choosing to allow their child under the age of 13 to use this app is doing so on the basis of taking sole responsibility for the viewing of content encountered within the App and its Adverts. By using this app you are both agreeing to the Terms of Use and must accept and comply with the Company's Privacy policy that describes our policies and procedures regarding the collection, use and disclosure of your personal information whilst using the App and interacting with us. Please read this privacy policy thoroughly before using the App.

Subject to accepting these terms we issue you the right to use our apps for your own non-commercial, entertainment purposes. You agree to not use our apps for any other purpose and this right is subject to complete compliance with these terms.

Your Obligations
By accepting these terms you agree that you will not:
- Use the app when under the age of 13 without explicit consent from a parent or guardian.
- Rent, sell, transfer, lend, sublicense or redistribute our installed apps to those who have not read and accepted these terms of use. Any device you plan to dispose of or transfer that has our app installed must have our app deleted first.
- Use our app for any commercial purpose without our explicit written consent. This includes but is not limited to using our app to promote your own service or product through any form of advertisement or solicitation and making it available for public use in places such as arcades.
- Imitate anyone from our company, such as imitating false technical support or creating deceiving account names on social media.
- Attempt to reverse engineer, decompile or hack any of our apps and services including any security measures or encryption technology we use to store, process and transmit information.
- Promote or act upon means to cheat, exploit or modify our app and the files used to save data.
- Use our services and social media platforms to harass, abuse, threaten or harm another person or group.
- Copy our work, steal ideas and assets in order to make public a derivative product of our app.
- Attempt to disrupt the infrastructure and operations of our company and apps.
- Use our services or any relation to our services in association with actual or attempted breaches of any laws.

You must:
- Comply with all laws that apply to you in the location you access our apps and services from and cease all usage of our services and apps if any laws that apply to you are breached through usage of our app.
- Comply with any terms of use of applicable storefronts in which you access our apps such as Apple IOS App Store and the Google Play store.
- Comply with any terms of use of relevant third party services you engage with through your interaction with us and the app.
- Provide information about the app if used in conjunction with any public online content you create such as gameplay being used during a social media video.

Intellectual Property
You agree that the App is produced by the Company and all its features and functionality are and will remain the exclusive property of the Company and its licensors. We have full intentions to release all Apps under copyright and trademark protection and any of our trademarks may not be used in connection with any product or service without the prior explicit written consent of the Company. You agree that by accepting these terms and using our app, it grants you no rights or ownership over any of the content produced by us.

You assign all rights, title and interest in any feedback that you provide us. If for any reason such assignment is ineffective, you agree to grant the Company a non-exclusive, perpetual, irrevocable, royalty free, worldwide right and license to use, reproduce, disclose, sub-license, distribute, utilise and modify such Feedback without any restrictions.

Adverts and In-app purchases
You understand and accept that our services feature adverts from third party services which may utilise your data our app shares with them, to tailor the adverts in which they provide as explained in our privacy policy. You understand that we are not responsible for any of the content produced by any third party adverts or services as well as any material they may link to such as websites and apps. If you choose to pursue any of these links, you do so at your sole decision and any risk associated with the choice fall on you. We strongly advise you to read their respective privacy policy and terms and conditions when engaging with third party services. We retain the right to introduce advertising into any of our services unless previously stated that it will remain free of advertisements.

You also understand and accept that our apps feature in-app purchases that can be purchased for real money. If you do not wish to interact with these please consider disabling them on your device. You also understand and accept that whilst most in-app purchases are restorable in connection with your Apple or Google Play account, in game currency purchases are not and should be purchased with this risk in mind. Whilst we strive to implement means of cloud saving your App's progress, this feature may not be present in the version of our apps you install and you should therefore accept the risk of in game currency loss upon app deletion or loss of data if there is no cloud save feature present.

If the situation arises where you wish to have a purchase refunded, you understand that if on an IOS device, refunds are handled by Apple and we are unable to support in this matter. If you possess an Android device and the matter is not resolved through the Google Play support, contact with us may be made regarding a refund. You accept that when a refund request is made, there is no guarantee that we will issue a refund and the outcome will be resolved on a case by case basis. If you contact us for a refund, please send an email to us at UnravelledGamesLtd@gmail.com with a detailed explanation of why you are requesting a refund and any supporting screenshots of evidence you may require. We will review your request and may request further information to be provided to resolve the issue.

Refunds may not be issued if:
- We deem you have actively used the purchased content to benefit your app progression.
- Deceitful requests for refunds that are not honest about the reason for a refund.
- Evidence of save file tampering is found.
- You lose app data through voluntary deletion of the App or changing of devices when no cloud save feature is present within the app.
- If you request a refund due to a technical problem with the in-app purchase features we retain the right to try to fix the problematic features in question before resorting to a refund.
- You are requesting a refund of the product more than 14 days after purchase without a valid technical reasoning behind the request such as an update we released has broken your ability to use the purchased content.
- We are no longer supporting the app in question.

Third Party Services
As well as the aforementioned third party advertising, you may encounter third party services in relation to our app. When you purchase, install, update our app, you interact with digital storefronts such as Apple IOS App Store and Google Play store. You may also engage with our social media platforms that are on third party websites. You accept and understand that we take no responsibility for the services provided by these third parties and we advise you read their respective terms and conditions and privacy policies. When you share information on their services, you do so in accordance with their privacy policies and terms instead of ours.

You may share content related to the apps we produce on social media platforms if done so in a non-commercial, mutually beneficial manner. We encourage, sharing creative media in relation to our apps and featuring gameplay in media videos on the basis that you accept you do not receive any ownership or claim to the original content within our apps by doing so.

Updates to our services and Apps
You understand that our services may contain links to third party websites and services and these links may not be updated to reflect changes to these links made by third parties. If we link to third party services such as our social media pages we are not endorsing or recommending the use of these services or the content that can be found on them and the decision to access them remains entirely in your control.

You understand and accept that we have the right to withdraw of modify our services and apps at any time for any reason. You accept that it is entirely your responsibility to keep our apps up to date with the latest releases when available and we take no responsibility for any losses you may incur as a consequence of your failure to do so.

Termination of our apps
You understand that under unfortunate circumstances where we are no longer able to maintain or support an app, we take no responsibility for the app, its functionality and issues that may arise due to the absence of support. We strongly advise to not make any purchases within apps that are no longer receiving support.

Security
You accept that you must take responsibility and the necessary precautions to ensure you are not exposed to malware, viruses or any other form of device damaging software when accessing our services and we are not liable for any damages that occur regarding the access of our services.

You also accept that despite our best means of protecting any personal data we receive from you such as an email address used to communicate with us, we unfortunately cannot guarantee your data will be 100% secure when being transmitted across the internet and therefore any information transmitted by you is done so at your own risk and we take no responsibility for any information breaches that occur during you transmitting your data.

When accessing our social media platforms please be aware we are not responsible for any content found on these social media platforms that are in place by means of a third party such as adverts or content from other users. Engaging with content on this platform that is not made by us, is done so at your own risk.

Warranty
Our Apps and services are provided on an "AS IS" and "AS AVAILABLE" basis for your use. You accept that we cannot guarantee that these will be error free and any existence of errors will not breach these terms of use. We can also not guarantee our service will perform without interruption, meet any reliability or performance standards or be compatible with any other software, applications or systems.

Limitation of Liability
We will not be liable for any damages or loss you may incur when using our services. To the maximum extent permitted by applicable law, in no event shall we be liable for any special, incidental, indirect, or consequential damages whatsoever which include but are not limited to, damages for loss of profits, loss of any form of data or information, business interruption, personal injury, loss of privacy arising out of or in any way related to the use of or inability to use our Service or third-party software used with the Service, or otherwise in connection with any provision of these Terms.

Some states disallow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party's liability will be limited to the greatest extent permitted by law.

Governing Law
Our terms of use are governed exclusively by the law in force in London, England. All legal action taken against us in regard to these terms of use shall be dealt with in English courts located in London, England. If you have any disputes with us, you agree to first try to resolve the dispute informally and in good faith by contacting the Company.

For European Union Users
If you are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident in.

United States Legal Compliance
You represent and warrant that (i) you are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a "terrorist supporting" country, and (ii) you are not listed on any United States government list of prohibited or restricted parties.

Severability
If any section of these Terms are found to be unenforceable or invalid, such provision will be modified or removed to the necessary extent possible under applicable law to ensure the remaining terms will continue to be enforceable in full force and effect.

Waiver
Any failure to exercise or enforce any of our rights laid out under these terms does not affect our ability to exercise such rights and enforce such rights for any subsequent breach of these terms unless explicitly confirmed by us in writing with valid signatures.

Changes to these Terms of Use
You understand and accept that we retain the right, at our sole discretion, to change or replace any of these terms at any time and they will become enforceable immediately upon change. We will make a clear effort to notify you of any changes to these terms within update notes for each of our Apps and you agree that upon notification of changes to these term, continued use of our services constitutes continued agreement with these revised terms. If you have any disagreement with these new terms you must stop using our Apps and services immediately. The latest modification date will be present at the top of the terms of service.

Contact Us
If you have any questions please contact us by email at:
UnravelledGamesLtd@gmail.com